QuickBooks payroll simplifies the work of employers by calculating complex payrolls and taxes. You must update the application to keep it compliant with the latest government rules and regulations. Though updating software is a simple process; however, some users might encounter QuickBooks Errors 15214 and 15217. The 15xxx error series belongs to the payroll update errors that occur due to multiple reasons. So, if you are facing payroll errors, go through this blog post to learn more about them.

A Brief description of QuickBooks Payroll error

QuickBooks Error 15214 and QuickBooks update Error 15217 belong to the payroll error series that occurs when the payroll is updated. This error halts the payroll system's work and thus needs to be resolved as soon as possible. Usually, this error happens when the software cannot verify the digital signature. The payroll errors can occur anytime and usually come with a warning message, "Unable to install latest payroll updates."

Common causes of QuickBooks error code 15214

Multiple reasons are responsible for triggering the QuickBooks error codes 15214 and Error Code 15217. Our experts have pinned the prominent reasons responsible for the payroll update error. Let us have a quick look at each reason one by one.

• The incorrect configuration of Internet Explorer.

• QuickBooks can not verify the digital signature certificate.

• You have installed multiple versions of QuickBooks on the same system.

• There is a conflict between the Windows firewall and QuickBooks.

• The damaged Windows registry file.

• Incomplete installation of QuickBooks.

Proven Ways to Eradicate QuickBooks Desktop Error 15217 and QuickBooks Update Error 15214

Luckily there are some proven strategies that helps in eradicating the QuickBooks Desktop Error 15214 and QuickBooks Error 15217. Let us explore the detailed steps of troubleshooting methods.

Solution 1: Install Digital Signature

Digital Signature Certificate is important for QuickBooks, as it stores the important licence information. The unavailability of the certificate will results in the payroll update error. Follow the below-mentioned steps to manually install digital signature certificate.

• Initially, follow the C:Program FilesIntuit QuickBooks path.

• Now, in the QuickBooks folder, search for the QBW32.exe file and then right-click on it.

• Choose the properties option from the list of available options.

• It will open the Properties window. In the opened properties window, choose the digital signature tab and make sure that Intuit is selected in the signature list.

• Further, click on the details button and choose the view certificate option.

• Thereafter, click on the install certificate option in the certificate window and keep clicking on the Next button until the Finish Message displays on the screen.

• Lastly, reboot the system and now try to install the latest QuickBooks payroll updates.

Solution 2: Edit the Internet Explorer Settings

Follow the steps below to edit the Internet Explorer settings to resolve the QuickBooks payroll error.

• Initially, open Internet Explorer and click on the gear icon at the top of the web.

• Further, choose internet options and then pick the security tab in the opened window.

• Thereafter, click on the trusted sites and then choose the sites option.

• Now, add the following sites as trusted websites to remove the error.

  a. For using the US version of QuickBooks

  *quickbooks.com

  *intuit.com

  b. Using a Canadian version of QuickBooks

  *quickbooks.ca

  *intuit.ca

• Lastly, press the Apply and OK button to make the changes effective.

Solution 3: Update QuickBooks in Safe Mode

There might be situations when QuickBooks conflicts with other programs. This situation will not allow QuickBooks to install the latest updates. The steps that will help you in eradicating the QuickBooks Desktop Error 15214 and QuickBooks update Error 15217 are:

• To begin with, open your system in safe mode and then sign into QuickBooks using your admin credentials.

• After that, press the Help menu option and choose the Update QuickBooks Desktop option.

• Thereafter, click on the Update Now and choose the updates that need to be installed.

• Click on the Get Update option to download the updates in your system.

• The updates will take some time to download. Once downloaded, you can install them by pressing the "Install Now" option, which will appear when you re-open QuickBooks.

Solution 4: Disable the Antivirus

QuickBooks sometimes conflicts with the antivirus and halts the update installation process in the middle. Follow the below-mentioned steps to disable the antivirus so that you can easily install the latest updates.

• To begin with, open the settings of your system and then move to the security and updates.

• Now, open the Windows security and choose the Firewall and network protection option.

• Thereafter, click on the domain, private, and public networks and turn off the Microsoft Defender Firewall for each network.

Solution 5: Have a Clean Installation of QuickBooks

If none of the above solutions work for you, you can clean up the installation of QuickBooks. This involves several steps, which are explained below.

Uninstall QuickBooks Desktop

First of all, you need to uninstall QuickBooks from your system. You can do the same by visiting the control panel and then programs option. Select QuickBooks from the list of all programs and uninstall it.

Delete QuickBooks Folder

After uninstalling QuickBooks, delete the QuickBooks folder from the Programs folder on the C drive.

Delete entries from the registry.

Thereafter, clean the QuickBooks entries from the registry by using the registry cleaner tool.

Install QuickBooks Desktop Again

Once you have successfully performed the above mentioned steps, now you need to install QuickBooks again on your system. You can reinstall it either by using the QB CD or you can download the application from the official Intuit website. Follow the on-screen prompts and agree wit the terms and conditions, irrespective of the installation method you pick.

Final words

QuickBooks is an ultimate accounting application with the sophisticated features. Resoling the QuickBooks payroll error, such as error Code 15217 and QuickBooks update Error 15214 is an easy task. By implementing the right resolution technique, you can easily fix the payroll technical glitch. Hopefully, the methods explained in this blog, helps you in eradicating the error. You can call our experts anytime, if the error still persists.