Guide to Transferring Tickets on StubHub: Step-by-Step Instructions for Buyers and Sellers

When it comes to buying and selling tickets for concerts, sporting events, and live shows, StubHub is one of the most popular platforms in the world. The marketplace is known for offering a wide variety of tickets, from traditional paper tickets to mobile transfers. However, many people run into confusion when it comes to transferring tickets on StubHub—especially as the ticketing industry shifts heavily toward digital formats.

In this guide, we’ll explore how to transfer StubHub tickets, how to transfer mobile tickets on StubHub, what a mobile transfer actually means, and even how to move tickets between Ticketmaster and StubHub. By the end, you’ll understand exactly how the process works, what to watch out for, and how to make sure your tickets reach the right buyer or device smoothly.

Understanding Ticket Transfers on StubHub

Before diving into the step-by-step instructions, it’s important to understand what ticket transfer actually means on StubHub. Unlike simply handing someone a physical ticket, transferring digital or mobile tickets requires coordination through ticketing systems, apps, and email confirmations.

Here are the main ways tickets are handled on StubHub:

1. PDF or Barcoded Tickets – These are older-style electronic tickets where you download a PDF with a barcode and upload it to StubHub. Buyers then print or scan the barcode for entry.

2. Mobile Tickets (QR Codes) – These are app-based tickets that live inside a venue’s ticketing partner app (like Ticketmaster, AXS, or SeatGeek). They can’t usually be printed, only scanned from a mobile device.

3. Mobile Transfers – This is when you send tickets directly to the buyer using the official ticket issuer’s system. For example, if you have Ticketmaster tickets, you transfer them to the buyer’s Ticketmaster account.

StubHub facilitates these processes by acting as the middleman, making sure buyers and sellers both get what they need.

How to Transfer StubHub Tickets

If you’re selling tickets on StubHub, you’ll need to transfer them to the buyer once the tickets sell. The process varies depending on the type of ticket you have, but the general steps are:

1. Log in to your StubHub account.
   Go to the “My Tickets” section on the StubHub website or app.

2. Locate the order.
   Find the specific sale for which you need to transfer tickets.

3. Check the delivery method.
   StubHub will tell you how the buyer is expecting the tickets—via PDF upload, mobile transfer, or another method.

4. Follow the transfer instructions.
   StubHub provides specific step-by-step directions tailored to your ticket type. For example:

   • If it’s a PDF, upload the file directly.

   • If it’s a mobile transfer, you’ll need to log in to the original ticket provider (like Ticketmaster) and transfer the ticket to the buyer’s email address provided by StubHub.

5. Confirm the transfer.
   After you’ve completed the process, mark the tickets as “transferred” in your StubHub account.

6. Wait for buyer confirmation.
   StubHub typically holds payment until the buyer receives and accepts the tickets. Once verified, you’ll get paid.

How to Transfer Tickets on StubHub: Step-by-Step

Let’s break it down into a more detailed process depending on whether you’re selling or buying tickets.

For Sellers

• Step 1: Receive sale confirmation. StubHub will notify you when your tickets sell.

• Step 2: Check delivery details. Go to “My Listings” > “Sales.”

• Step 3: Log into your ticket provider’s system. If your tickets are with Ticketmaster, log in to Ticketmaster.

• Step 4: Transfer the tickets to the buyer’s email address. StubHub provides the correct email in your sale information.

• Step 5: Confirm back in StubHub. Mark the tickets as delivered once sent.

For Buyers

• Step 1: Wait for seller transfer. Once the seller initiates the transfer, you’ll receive an email from the original ticket issuer (like Ticketmaster or AXS).

• Step 2: Accept the transfer. Click the link in the email to add the tickets to your account.

• Step 3: Access tickets in the app. Open the original issuer’s app (not StubHub) to view your tickets.

• Step 4: Show your QR code at the event. The venue will scan your digital ticket for entry.

How to Transfer Mobile Tickets on StubHub

Mobile tickets are the most common form of ticketing today, and they work differently than traditional PDF tickets. Since they often involve rotating QR codes, they can’t simply be screenshotted or emailed. Instead, they must be officially transferred using the original ticket provider’s system.

Here’s how to transfer mobile tickets on StubHub:

1. Check where your tickets are stored. Usually, they’re in a platform like Ticketmaster, AXS, or SeatGeek.

2. List them on StubHub. When you create your listing, specify “mobile transfer” as the delivery method.

3. After sale, log into the original provider. Go to the app or website where the tickets are stored.

4. Select the tickets and choose “Transfer.” Enter the buyer’s StubHub-provided email.

5. Confirm and mark as transferred. StubHub will notify the buyer.

This process ensures the tickets are valid and securely delivered to the correct account.

What Is Mobile Transfer on StubHub?

Mobile transfer on StubHub means that the seller must send tickets directly through the original ticketing system instead of uploading a file. For example:

• A seller with Ticketmaster tickets can’t download a PDF; instead, they must send the tickets to the buyer’s Ticketmaster account via transfer.

• AXS tickets are also commonly mobile transfer only.

This system prevents fraud and ensures tickets are securely tied to verified accounts.

In simple terms:

• Mobile transfer = sending tickets via the original ticket provider’s system.

• StubHub acts as the middleman to give you the right instructions and collect payment.

How to Transfer StubHub Tickets to Apple Wallet

For buyers, one of the most convenient ways to store tickets is in Apple Wallet. StubHub itself doesn’t directly integrate with Apple Wallet, but you can add tickets once you’ve accepted the transfer.

Here’s how:

1. Accept the ticket transfer from the seller. This will usually happen via Ticketmaster, AXS, or another provider.

2. Log into the provider’s app. Open Ticketmaster, AXS, or whichever app hosts your tickets.

3. Open the ticket details. Look for an “Add to Apple Wallet” or “Add to Wallet” button.

4. Tap and confirm. The ticket will now appear in your Apple Wallet app.

5. Use at the venue. Simply open Apple Wallet and show your QR code at entry.

Important note: You cannot add StubHub tickets directly to Apple Wallet until you’ve accepted the mobile transfer through the original ticket provider.

How Do I Transfer Mobile Tickets from Ticketmaster to StubHub?

This is one of the most common questions StubHub users ask. Many sellers first buy tickets through Ticketmaster but later decide to sell them on StubHub. Since Ticketmaster doesn’t allow direct exporting of tickets to StubHub, you need to use the mobile transfer method.

Here’s how to do it:

1. List the tickets on StubHub. Create your listing and select “Mobile Transfer” as the delivery option.

2. Wait for the tickets to sell. Once a buyer purchases them, StubHub will send you the buyer’s transfer email.

3. Log in to your Ticketmaster account. Go to your ticket order.

4. Click “Transfer.” Enter the buyer’s email provided by StubHub.

5. Complete the transfer. Ticketmaster will notify the buyer.

6. Mark as transferred in StubHub. This ensures you get paid once the buyer accepts.

Tip: You cannot send Ticketmaster tickets directly to StubHub. Instead, you must use Ticketmaster’s transfer feature to send tickets directly to the buyer. StubHub only facilitates this process.

Common Issues When Transferring StubHub Tickets

Even though StubHub provides step-by-step guidance, some sellers and buyers still run into issues. Here are the most common problems and how to fix them:

1. Didn’t receive transfer email

• Check your spam/junk folder.

• Make sure you’re checking the correct email linked to your StubHub account.

• If still missing, contact StubHub support.

2. Can’t transfer tickets on Ticketmaster

• Some events restrict transfers until closer to the event date.

• Make sure the event allows resale and transfer.

3. Buyer can’t see tickets

• Ensure the seller marked them as transferred in StubHub.

• Double-check the buyer accepted the transfer in the correct app.

4. Apple Wallet button missing

• Not all venues or ticket issuers support Apple Wallet. In that case, you must use the original provider’s app for entry.

Tips for Smooth Ticket Transfers

• Always use the official email address provided by StubHub. Never transfer tickets to an email directly from the buyer.

• Act quickly. Buyers expect tickets shortly after purchase.

• Double-check details. Make sure the correct tickets are selected before transferring.

• Use the right app. Buyers should download Ticketmaster, AXS, or whichever provider issued the tickets.

• Communicate via StubHub. If problems arise, contact StubHub support rather than the buyer directly.

Final Thoughts

Transferring tickets on StubHub may seem confusing at first, but once you understand the process, it’s straightforward. Whether you’re selling or buying, the key is knowing how ticket delivery works—especially with mobile transfers.

• If you’re a seller, always follow StubHub’s transfer instructions carefully.

• If you’re a buyer, make sure to check your email and accept transfers quickly.

• If you want to add tickets to Apple Wallet, you’ll need to accept the transfer in the original provider’s app first.

• And if you’re moving tickets from Ticketmaster to StubHub, remember you can’t send them directly—you must transfer them to the buyer’s email through Ticketmaster.

With this knowledge, you’ll be able to handle StubHub transfers with confidence and avoid the common pitfalls that frustrate many users.