Top Virtual Number Service Providers in India 2025

In 2025, customer calls remain one of the most important ways to generate leads, close sales, and deliver support. But traditional phone systems often fail to meet modern business needs. They lack tracking, flexibility, and scalability.

This is where virtual number services come in. A virtual number is not tied to a specific phone line or device. Instead, it works through the cloud, letting businesses manage calls smartly with features like call routing, IVR menus, call recording, number masking, analytics, and CRM integration.

Whether you’re a startup, an SME, or a large enterprise, choosing the right provider ensures that every customer call is captured, routed, and managed effectively. Let’s explore the top virtual number service providers in India for 2025.

1. CallerDesk

CallerDesk has earned a strong reputation for providing easy-to-use and affordable virtual number services. Its solutions are built to help businesses track leads, manage calls, and deliver professional support.

Key Features:

• Virtual numbers with campaign-based tracking

• Multi-level IVR for efficient call routing

• Call recording and real-time analytics

• CRM integrations with Zoho, HubSpot, and LeadSquared

• Mobile app for handling calls from anywhere

Best For: Startups and SMEs that want reliable virtual numbers with strong local support.

2. Exotel

Exotel is one of the most established cloud communication platforms in India. Known for its scalability, it is trusted by large businesses in logistics, fintech, and e-commerce.

Key Features:

• Call masking to protect customer privacy

• Advanced analytics and call tracking

• Programmable APIs for custom workflows

• High reliability for large call volumes

Best For: Enterprises and high-growth startups that need enterprise-grade features.

3. Knowlarity

Now part of Gupshup, Knowlarity is built for businesses that require automation and multilingual support.

Key Features:

• AI-powered call routing and voice bots

• Multilingual IVR for regional customers

• Outbound calling campaigns for lead follow-ups

• Secure and compliant infrastructure

Best For: BFSI, healthcare, and enterprises that need advanced automation.

4. MyOperator

MyOperator is widely used by small and medium businesses for campaign-based call tracking and lead management.

Key Features:

• Virtual numbers activated instantly

• Call tracking for marketing ROI

• Simple IVR setup

• Call recordings and analytics dashboards

Best For: SMEs, agencies, and growing companies that want simple and effective solutions.

5. TeleCMI

TeleCMI is popular among tech-driven businesses that want flexibility and customization.

Key Features:

• Real-time IVR creation

• App-to-app calling for team collaboration

• API-based integrations with CRMs and apps

• Detailed call analytics

Best For: SaaS companies and startups that want control over workflows.

6. Tata Tele Business Services

Tata Tele offers cloud-based virtual number services backed by Tata’s telecom network, making it a trusted enterprise provider.

Key Features:

• Hosted PBX solutions

• Toll-free numbers for businesses

• Advanced IVR and call routing

• Reliable infrastructure with high uptime

Best For: Medium and large businesses that want enterprise reliability.

7. Servetel

Servetel focuses on providing budget-friendly services without compromising on features.

Key Features:

• Dynamic numbers for tracking ad campaigns

• Missed call alerts for lead capture

• Cloud IVR setup in minutes

• Pay-as-you-go pricing

Best For: Startups, NGOs, and SMEs with limited budgets.

8. Ozonetel

Ozonetel is designed for businesses that manage large-scale customer interactions, especially contact centers.

Key Features:

• Auto-dialers for outbound calls

• Omnichannel support for calls, chat, and email

• Live monitoring and whisper coaching

• In-depth performance analytics

Best For: Enterprises and BPOs handling high call volumes.

9. CloudConnect

CloudConnect combines voice, video, and messaging into one platform, making it suitable for hybrid work environments.

Key Features:

• Virtual numbers with conferencing features

• Secure app-to-app communication

• CRM and collaboration tool integrations

• Cloud-native scalability

Best For: Remote and hybrid teams.

10. SparkTG

SparkTG specializes in custom virtual number and telephony solutions tailored to business needs.

Key Features:

• Custom IVRs and routing setups

• Live call monitoring for managers

• Enterprise-grade reporting and analytics

Best For: Enterprises and government organizations needing customized solutions.

How to Choose the Best Virtual Number Provider in 2025

When deciding, focus on:

• Lead Tracking: Does it allow campaign-level tracking

• Scalability: Can it grow with your business

• Integration: Does it work with your CRM and sales tools

• Analytics: Are performance reports detailed and easy to use

• Support: Is there quick and reliable customer support

Final Thoughts

In 2025, virtual number services are no longer optional—they are essential for businesses that want to manage leads effectively and deliver professional customer service.

If you want affordable and startup-friendly options, CallerDesk and MyOperator are great picks. For enterprises that need advanced features, Exotel and Knowlarity are strong choices. And if you’re a tech-driven company, TeleCMI provides flexibility and developer control.

Choosing the right provider ensures that no customer call is missed and every lead is nurtured properly, helping your business grow faster.