Top 10 Cloud Telephony Providers in India for 2025

Customer communication has changed rapidly in the past few years. Businesses no longer rely on bulky PBX systems or landline setups to manage customer calls. In 2025, cloud telephony is the preferred choice for startups, SMEs, and large enterprises alike.

Cloud telephony runs entirely over the internet, allowing businesses to set up virtual numbers, IVRs, call tracking, call recording, number masking, and CRM integrations without heavy hardware or maintenance costs. It helps improve customer service, supports remote teams, and provides detailed insights into every customer interaction.

If you are looking for the right provider this year, here’s a list of the Best Cloud Telephony Providers in India 2025, along with their features and benefits.

1. CallerDesk

CallerDesk has become one of the most trusted cloud telephony platforms in India. It is known for being simple to use, affordable, and highly effective for businesses of all sizes.

Key Features:

• Virtual numbers with campaign-based tracking

• Multi-level IVR for routing calls smartly

• CRM integrations with Zoho, HubSpot, and LeadSquared

• Mobile app for agents to take calls on the go

• Real-time analytics and missed call tracking

Best For: Startups and SMEs that want a reliable, budget-friendly solution with strong local support.

2. Exotel

Exotel is one of the pioneers of cloud communication in India. It is widely used by fast-growing companies in logistics, fintech, and e-commerce.

Key Features:

• Programmable IVRs and call flows

• Call masking for customer privacy

• API-based integrations for automation

• Call tracking and performance dashboards

Best For: High-growth businesses that need scalability and advanced customization.

3. Knowlarity

Knowlarity, now part of Gupshup, is designed for enterprises that want advanced automation and multilingual capabilities.

Key Features:

• AI-driven IVRs and voice bots

• Multilingual support for regional customers

• Outbound calling campaigns for sales teams

• Enterprise-grade compliance and security

Best For: BFSI, healthcare, government, and enterprises with complex communication needs.

4. MyOperator

MyOperator is designed for SMEs that need a quick and cost-effective telephony setup.

Key Features:

• Instant virtual number activation

• Call tracking for marketing campaigns

• IVR setup in minutes

• Call recordings for quality monitoring

Best For: Small and medium businesses that want to track leads and improve sales efficiency.

5. TeleCMI

TeleCMI is a developer-friendly cloud telephony provider that allows businesses to build customized workflows.

Key Features:

• Real-time IVR creation

• App-to-app calling for internal teams

• API integrations with business tools

• Detailed call analytics

Best For: SaaS companies and tech-driven startups that want flexibility.

6. Tata Tele Business Services

Backed by Tata’s telecom network, Tata Tele offers reliable and enterprise-grade cloud telephony services.

Key Features:

• Hosted PBX solutions

• Toll-free numbers for customer engagement

• Strong compliance and security support

• Advanced call routing

Best For: Mid-sized businesses and enterprises that value reliability and uptime.

7. Servetel

Servetel is known for being affordable and easy to use, making it a popular choice among NGOs, SMEs, and small enterprises.

Key Features:

• IVR and voice broadcasting

• Missed call alert services

• Campaign tracking through dynamic numbers

• Pay-as-you-go pricing

Best For: Budget-conscious businesses that need effective communication tools.

8. Ozonetel

Ozonetel offers cloud solutions for large contact centers that handle thousands of calls daily.

Key Features:

• Auto-dialers for outbound campaigns

• Omnichannel support for voice, chat, and email

• Live call monitoring and whisper coaching

• Advanced reporting for supervisors

Best For: Enterprises and BPOs that need high-volume call handling.

9. CloudConnect

CloudConnect provides unified communication platforms for modern businesses, combining telephony, video, and collaboration tools.

Key Features:

• Secure app-to-app calling

• Virtual numbers and conferencing

• CRM and team collaboration integration

• Scalable architecture for hybrid teams

Best For: Companies with remote or hybrid teams.

10. SparkTG

SparkTG offers customized cloud telephony solutions tailored to business needs.

Key Features:

• Custom IVRs and call flows

• Live call monitoring and advanced reporting

• High uptime with enterprise-grade infrastructure

Best For: Enterprises and government projects needing tailored communication setups.

How to Choose the Right Provider in 2025

When selecting the best cloud telephony provider, businesses should consider:

• Scalability: Can it grow with your team and customers

• Integration: Does it work with your CRM and existing tools

• Support: How reliable is customer support

• Features: Does it offer IVR, call tracking, call recording, and analytics

• Pricing: Does the cost align with your usage and budget

Final Thoughts

In 2025, cloud telephony is not just a technology upgrade but a necessity for businesses that want to deliver better customer service and streamline communication.

If you are looking for affordability and local support, CallerDesk is a strong choice. For enterprises that need advanced automation, Exotel and Knowlarity stand out. And if you want developer flexibility, TeleCMI is a great option.

Choosing the right provider will help you manage calls more efficiently, improve customer satisfaction, and drive business growth.