Healthcare chatbots are advanced AI-powered virtual agents that leverage natural language processing techniques to effectively respond to user queries. They assist healthcare providers and facilities in offering round-the-clock support to patients for basic medical assistance, triage, and guidance on health conditions. The adoption of chatbots help address staffing shortages in clinics and hospitals while also improving patient satisfaction.
The global Healthcare Chatbots Market is estimated to be valued at Us$ 264.96 Bn in 2024 and is expected to exhibit a CAGR Of 7.0% over the forecast period 2024 To 2031, as highlighted in a new report published by Coherent Market Insights.
Market key trends:
The increased adoption of chatbots across different healthcare facilities is one of the major trends driving the healthcare chatbots market growth. Chatbots help address various challenges faced by healthcare providers such as shortage of staff, increasing patient inquiries, and improving efficiency of healthcare operations. They are able to handle basic medical queries of patients and direct them to human assistance whenever required. This has resulted in growing reliance on chatbots solutions among hospitals, clinics, and other healthcare organizations to streamline their patient communication and service delivery processes.
Segment Analysis
The global healthcare chatbots market is segmented based on component, application, end-user, usage and geography. By component, the market is divided into services and software. The software segment dominates the overall market as software is integral part of healthcare chatbots. The application segment include diagnosis & medication assistance, appointment scheduling & medical guidance. Diagnosis and medication assistance segment has highest share as it provides assistance regarding disease, symptoms, diagnosis and treatment. In terms of end-user, the market is segmented into patients, healthcare providers, insurance companies and other end-users. Healthcare providers holds largest share as chatbots are widely adopted by healthcare providers for patient management.
Key Takeaways
The Global Healthcare Chatbots Market Demand is expected to witness high growth. The global Healthcare Chatbots Market is estimated to be valued at US$ 264.96 Bn in 2024 and is expected to exhibit a CAGR of 7.0% over the forecast period 2024 to 2031.
North America region dominates the overall healthcare chatbots market. This is attributed to growing adoption of advanced technologies and higher healthcare expenditure in the region. Asia Pacific is expected to be fastest growing region during forecast period owing to increasing awareness regarding healthcare chatbots adoption and improving healthcare infrastructure in emerging countries like China and India.
Key players operating in the healthcare chatbots market are Ironscales, Cofense (PhishMe), Infosec Institute, KnowBe4, PhishLabs, Wombat Security Technologies, Barracuda Networks, Mimecast, Proofpoint, CyberFish, DataEndure, FireEye, Smooth Phish, Votiro, XM Cyber, Lucidworks, Digital Defense, Getlabs, Avanan, Greathorn. Ironscales has wide portfolio of healthcare chatbots solutions and witnesses highest revenue. It provides end to end healthcare chatbots platform IronCLAD to healthcare providers.
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